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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My Gmail account got hacked last night. Can you help me?

Customer Question

Hi Pearl my Gmail account got hacked last night. Can you help me?
JA: How long have you had this issue with your Gmail account?
Customer: Last night 8:00 PM CST I gave a person the code you sent me after giving them my e-mail address
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I Pone 6S Plus
JA: What troubleshooting have you tried?
Customer: I went to the verizon store. They said to contact you.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes this happend on a dating site called plenty of fish. now I cant log back into it.
Submitted: 6 months ago.
Category: Email
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

What is the email address that you need help with?

Customer: replied 6 months ago.
Am I being charged for this support?
Customer: replied 6 months ago.
No thanks josh
Expert:  Josh replied 6 months ago.

Yes, this is a paid service.

Do you wish to continue?