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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Nothing good!! I'm told my password's no good but am unable

Customer Question

Nothing good!! I'm told my password's no good but am unable to reset it. HELP
JA: When did you last reset your username and password?
Customer: No idea - I don't usually do that
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a MacBook Pro
JA: What troubleshooting have you tried?
Customer: None - I've just been trying to get it to accept my former P/W
JA: Anything else you want the email expert to know before I connect you?
Customer: i can't think of anything...
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

I am very sorry about your issues. Can you please tell me your problem email address so that I can check its status and recovery options?

Customer: replied 8 months ago.
Expert:  Jess M. replied 8 months ago.

Thank you for that information. Please give me a moment to check the account

Expert:  Jess M. replied 8 months ago.

Do you have a CenturyLink provided phone number? If yes, please tell me the phone number so that I can initiate a password *****

Customer: replied 8 months ago.
No thanks
Expert:  Jess M. replied 8 months ago.

If you have CenturyLink phone service, please enter that phone number. Otherwise, please enter the phone number associated with your CenturyLink account.