How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Nothing good!! I'm told my password's no good but am unable

Customer Question

Nothing good!! I'm told my password's no good but am unable to reset it. HELP
JA: When did you last reset your username and password?
Customer: No idea - I don't usually do that
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a MacBook Pro
JA: What troubleshooting have you tried?
Customer: None - I've just been trying to get it to accept my former P/W
JA: Anything else you want the email expert to know before I connect you?
Customer: i can't think of anything...
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.

I am very sorry about your issues. Can you please tell me your problem email address so that I can check its status and recovery options?

Customer: replied 8 months ago.
Expert:  Jess M. replied 8 months ago.

Thank you for that information. Please give me a moment to check the account

Expert:  Jess M. replied 8 months ago.

Do you have a CenturyLink provided phone number? If yes, please tell me the phone number so that I can initiate a password *****

Customer: replied 8 months ago.
No thanks
Expert:  Jess M. replied 8 months ago.

If you have CenturyLink phone service, please enter that phone number. Otherwise, please enter the phone number associated with your CenturyLink account.