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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get into google chrome, gmail and aol, web browser,

Customer Question

I cannot get into google chrome
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail and aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: drain battery of computer and reboot ipad
JA: Anything else you want the email expert to know before I connect you?
Customer: I alo have problems getting pictures on picasa folder after importing
Submitted: 7 months ago.
Category: Email
Expert:  John replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

What happens when you try to open google chrome web browser,does it show any error message or wont even open at all?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 7 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 7 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Richard replied 7 months ago.

Hi there

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