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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have had a Windows Live account for some time but have

Customer Question

I have had a Windows Live account for some time but have been unable to use it for awhile?
my e-mail has been***@******.*** which has been handled by internewt explorer.
The ID # has been 286172 and I had a reset # of(###) ###-####
What needs to be done to get this account up and active again??
Frederick Dallinger
Submitted: 8 months ago.
Category: Email
Expert:  technicalcat replied 8 months ago.

Hello, and thank you for using this service.
I will help you now.

Is your question about upgrading to Windows 10, or about accessing your email account?

Customer: replied 8 months ago.
please fix it
Expert:  technicalcat replied 8 months ago.

A remote connection would be the fastest and easiest way to fix this problem for you. I received your request, but there was a payment failure. I don't work in billing, but you can usually resolve this by using a different payment method (card).