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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16200
Experience:  10+ years of work experience.
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I had to get a new wifi modem. now my e-mail won't receive

Customer Question

I had to get a new wifi modem. now my e-mail won't receive new e-mails asking for a password ***** the password ***** down and it says its not correct....How do I reset the password ***** outlook
JA: What's the make/model of your device? How old is it?
Customer: I have a HP Envy purchased Jan 2015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since 12/13 when I changed the modem I don't know how to troubleshoot this
JA: Anything else you want the electronics expert to know before I connect you?
Customer: its outlook 2013
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.


My name is***** and I look forward to assisting you today.

You may change the saved password ***** the account by following the instructions that I typed for you below:

- Open Outlook.

- In the top Outlook menu bar, click File > Account Settings > Email

- Click the tab on top for the email accounts.

- Double click the account that you need to change the password *****

- Change the password ***** the correct one.

- Click Next / Finish

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Thank you again,
- Jason

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