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Yvette. I have returned and have about an hour free. The

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test email you sent came...
Yvette. I have returned and have about an hour free. The test email you sent came into my inbox, but that was it. It's still not receiving inbound email from elsewhere, and earlier messages in the cue have not uploaded. Thoughts?
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
12/17/2016
Email technician: Yvette, Consultant replied 1 year ago
Yvette
Yvette, Consultant
Category: Email
Satisfied Customers: 87
Experience: Tech Manager
Verified

Hello, I’m Yvette (E-Vet) with Just Answer! We're an Independent company providing tech support. I'm reviewing your question and will reply shortly.

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Email technician: Yvette, Consultant replied 1 year ago

Is this Mr. Hussey?

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Email technician: Yvette, Consultant replied 1 year ago

Could we pls communicate using your 1st question?

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Customer reply replied 1 year ago
Would you like me to call you?
Email technician: Yvette, Consultant replied 1 year ago

Yes, but did you see my list regarding the info I need?

Please provide the following information when you're ready to continue troubleshooting:

1)Google Account experiencing problem

2) For Incoming Server:

-Incoming Server Name:

-IMAP Port#:

-POP3 Port#:

3)Outgoing Server:

-Outgoing Server Name:

-SMTP Port#:

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Customer reply replied 1 year ago
I am not a technical person. I would not know where to get this information other than my Google account, which I have opened.
Do we need to escalate this?
Email technician: Yvette, Consultant replied 1 year ago

It's not a matter of escalation on this end. Since you're using a bronzewestimports.com domain instead of a gmail.com I will need to know the Server details for bronzewestimports.com to troubleshoot farther. An IT person at your company should be able to provide this info or they can get it from the company that hosts your website.

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Email technician: Yvette, Consultant replied 1 year ago

If you like, we can talk at numbers below to explain what info I need

(218)(###) ###-####/strong>

Participant Code: 711 7881

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Customer reply replied 1 year ago
OK, I will work with our website provider. They ran test last night and indicated the issue was "not on their end". That said, you can close out our conversation and I will reach out if I'm able to get the information and require outside support. Thanks Yvette.
Email technician: Yvette, Consultant replied 1 year ago

I'm not saying the issue is on their end. I need to check if gmail is using the right settings to communicate with bronzewestimports.com. In order to do that I need the server info

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Customer reply replied 1 year ago
I do not know where to go to find this, so I will have to consult with someone else to get the information you need.
Email technician: Yvette, Consultant replied 1 year ago

Yes, I understand. If you give the list to a Network person they'll know what I'm asking.

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Email technician: Yvette, Consultant replied 1 year ago

Is there an IT person you can email, text, or call to get this info?

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Customer reply replied 1 year ago
Not at the moment. I will have to work on this tonight or tomorrow. Thanks.
Email technician: Yvette, Consultant replied 1 year ago

OK. Just reply here when you get the info and I'll check back with you for a time to troubleshoot.

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Email technician: Yvette, Consultant replied 1 year ago

Again, it's better to contact me here in JustAnswer because I'll get a notice when you've responded.

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Customer reply replied 1 year ago
Will do. Thank you Yvette.
Email technician: Yvette, Consultant replied 1 year ago

FYI, I didn't see you email reply until 2 hours later because I was answering Just Answer questions online.

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Email technician: Yvette, Consultant replied 1 year ago

You're welcome!

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Email technician: Yvette, Consultant replied 1 year ago

The info I'm requesting isn't a big deal. Your IT folks will know.

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Email technician: Yvette, Consultant replied 1 year ago

The info is usually found in a Configuration , Network Plan document or in a tool called CPanel.

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Email technician: Yvette, Consultant replied 1 year ago

Hello, Do you still need to troubleshoot this issue?

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Customer reply replied 1 year ago
No. Thank you for your help.
Best regards,
Tiernan Hussey
Email technician: Yvette, Consultant replied 1 year ago

OK. Thanks for using Just Answer!

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Yvette
Yvette
Yvette, Consultant
Category: Email
Satisfied Customers: 87
87 Satisfied Customers
Experience: Tech Manager

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