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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get my email on after December 13, 2016 on my iMac.

Customer Question

I can't get my email on***@******.*** after December 13, 2016 on my iMac. Can get it on my iPad after I gave my password. Can you help me?
JA: When did you last reset your username and password?
Customer: I don't remember.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: daily.
JA: What troubleshooting have you tried?
Customer: I don't know how.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, thank you for your question. My name is ***** ***** I am glad to assist you today.

How do you access your Gmail on your iMac -- are you using the Safari web browser? Or are you using the Mail app?