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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My gmailaccount [email protected] stopped working when I

Customer Question

My gmailaccount ***@******.*** stopped working when I closed our account with Phoenix and started with USCellular on 11/15
JA: Have you contacted anyone about your account?
Customer: Phoenix said nI was no longer a customer and they couldn't help me. UsCellular tech support referred me to you
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web borowser
JA: What troubleshooting have you tried?
Customer: I haven't done anything--I am computer-challenged
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Email
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks