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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Starting around 7:30 am Eastern Time today, my Mozilla

Customer Question

Starting around 7:30 am Eastern Time today, my Mozilla Firefox is not downloading emails. The message I get is:
JA: Just to clarify, what email service provider are you using?
Customer: Here is the message I get--The RETR command did not succeed. Error retrieving a message. Mail server responded: [SYS/TEMP] problem retrieving message. My email service provider is frontiernet.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my web browser (?). Never on a smart phone or tablet, which I don't own.
JA: What troubleshooting have you tried?
Customer: Don't know how to do this. I can get some of my messages from webmail. I get far too much spam and need to change my email address. The spam is not downloading from webmail.
JA: Anything else you want the email expert to know before I connect you?
Customer: I definitely need to change my email address--SOON! But that is irrelevant, I suppose.
Submitted: 8 months ago.
Category: Email
Expert:  Kris Rodgers replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 8 months ago.

Are you available at the moment?

Customer: replied 6 months ago.
Expert:  Cody replied 6 months ago.

do you still need help with this?

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