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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send out E-mails but am receiving them. The reject

Customer Question

I cannot send out E-mails but am receiving them. The reject message states "Sending out the message failed. Reject message SMTP.cox.net does not seem to support encrypted passwowrds. I do not have encrypted password. Help!
JA: When did you last reset your username and password?
Customer: Have never don't this.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I guess it is a web browser, just on my desk computer.
JA: What troubleshooting have you tried?
Customer: I don't know where to start.
JA: Anything else you want the email expert to know before I connect you?
Customer: I received a reject message from an E-mail I did not send nor do I even understand the full page info of the reject. Could my E-mail address been compromised?
Submitted: 10 months ago.
Category: Email
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks