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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I had trouble going to the new recovery system and would

Customer Question

I had trouble going to the new recovery system and would like to go back to the former system. I am 73 and cannot use or get email anymore.
JA: Just to clarify, what email service provider are you using?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer
JA: What troubleshooting have you tried?
Customer: The one they have with a recovery phone ( I only hAVE THE HOUSE PHONE), AN ACCOUNT # THEY GIVE YOU AND A FUNKEY SIGN ON
JA: Anything else you want the email expert to know before I connect you?
Customer: I WANT TO STAY WITH MY OLD SYSTEM AND WOULD LIKE SOMEONE TO CALL ME AT(###) ###-####
Submitted: 7 months ago.
Category: Email
Expert:  Kris Rodgers replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 7 months ago.

Hi

You're having issues getting access to your gmail account - is this correct?

Regards

Kevin

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