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The outgoing server setting is incorrect. It has

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The outgoing server setting is...
The outgoing server setting is incorrect. It has mail.twc.com - mail.twc.com and is denying sending emails on several accounts using the same server. I can not find anywhere I can edit the outgoing server setting.
Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
12/6/2016
Email technician: Cody, Senior Systems Administrator replied 1 year ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2,886
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 1 year ago

Settings look like they need to be

mail.twc.com

port 587 with SSL / Authentication

we can do a remote session to look at Thunderbird, as settings may be a little different

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Customer reply replied 1 year ago
I already have the correct incoming and outgoing and the port numbere
Customer reply replied 1 year ago
Something is locking one address and two others say another device is using it
Customer reply replied 1 year ago
Oh I don't have ssl authentication because tells me I can't send or receive then. Authentication is by password
Customer reply replied 1 year ago
I thought I paid extre for phone assistance
Email technician: Cody, Senior Systems Administrator replied 1 year ago

Another device is using it, that message doesn't make too much sense where are you seeing this?

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Customer reply replied 1 year ago
I see it on two. One moment to check devices
Customer reply replied 1 year ago
Ok can't send on laptop now will check ipad
Customer reply replied 1 year ago
Checking another email account
Customer reply replied 1 year ago
Ok two sent ok but wasn't received by Gmail which has been my only hope
Email technician: Cody, Senior Systems Administrator replied 1 year ago

are you checking this on Thunderbird?

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Customer reply replied 1 year ago
Now two that I got the device message are sending and receiving business is still problem am recon firming the outgoing on those
Customer reply replied 1 year ago
Ok business account has device message
Customer reply replied 1 year ago
Account in use by another device
Customer reply replied 1 year ago
Nothing in inbox etr
Customer reply replied 1 year ago
Business on windows laptop has can't send because connection to smtp timed out
Customer reply replied 1 year ago
iPad says other device on same
Customer reply replied 1 year ago
It boils down to double mail.twc. Com for outgoing which is what I asked about. How do I edit outgoing server setting?
Customer reply replied 1 year ago
I don't want to delete account and emails if I can help it. If I have to how do I save them?
Customer reply replied 1 year ago
Anybody there?
Email technician: Cody, Senior Systems Administrator replied 1 year ago

sorry I have to leave will open this to others.

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Customer reply replied 1 year ago
Ok
Email technician: Dustin, Email Specialist replied 1 year ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 13,822
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Besides the ipad and iphone, do you have another computer or mac?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Experience: Computer Software Support Specialist for more than 10 years

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