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Hi there. My name is*****'m sorry that you're having this problem. Identity Theft is something that we should all be concerned with. I am uploading specific instructions for resetting your AOL password, even though it sounds as though you are doing everything correctly. It is possible that you may have a virus, malware, or spyware on your computer. If you will tell me what Operating System you have, I can provide detailed instructions for cleaning it up.
If you're not sure, please click this link and tell me what you see:
I understand. Hopefully you can see my responses.