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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I'm concerned about ID theft! Suddenly my password for my

Customer Question

I'm concerned about ID theft! Suddenly my password ***** my AOL account did not work. I changed the password. That did not work. I changed it again today, received text confirmation, entered new password, and still can not get access. Am I right to be concerned? What do I do now?
JA: How long have you had this issue with your A.O.L. account?
Customer: Started last Thursday.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use laptop, tablet and phone.
JA: What troubleshooting have you tried?
Customer: Only requesting a new password.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so.
Submitted: 10 months ago.
Category: Email
Customer: replied 10 months ago.
Please remember, I cannot get into my email account!
Expert:  GeekGal replied 10 months ago.

Hi there. My name is*****'m sorry that you're having this problem. Identity Theft is something that we should all be concerned with. I am uploading specific instructions for resetting your AOL password, even though it sounds as though you are doing everything correctly. It is possible that you may have a virus, malware, or spyware on your computer. If you will tell me what Operating System you have, I can provide detailed instructions for cleaning it up.

If you're not sure, please click this link and tell me what you see:

Expert:  GeekGal replied 10 months ago.

I understand. Hopefully you can see my responses.