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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I HAVE YAHOO e-mail I purchased a new computer wrong e- mail

Customer Question

I HAVE YAHOO e-mail I purchased a new computer wrong e- mail address was input I cannot use my e-mail I do not text
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have a Dell inspiron 155559 windows 10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browsser
JA: What troubleshooting have you tried?
Customer: i tried yahoo they were going to send me a key by text; but I don"t text
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Email
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question.

Can you tell me the address that was used?

Expert:  Byron replied 7 months ago.

I just checked. You posted a question on 11/28. I was the expert who responded but I never got a reply back.

You now have this new question opened so that explains the two charges. Having the original question refunded is not a

problem. We can continue on this page. Please only reply to me here.

Are you logged in to the computer now, or can you not get in to it.

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