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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot log into it and every time i put in the recovery

Customer Question

i cannot log into it and every time i put in the recovery code it says that google cannot verify it as me
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: google
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: i have tried to access it on my computer and every password ***** attempt does not work
JA: Anything else you want the email expert to know before I connect you?
Customer: i have concert tickets that i just bought that were a lot of money so this is really serious
Submitted: 8 months ago.
Category: Email
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

That recovery code system is very misleadig.. Here is the issue, when you go through the reset password, you can enter all the information it asks you for intentionally wrong, and it would still send you a " recovery code" to your email.

Thats not a password ***** code, its only a code to verify you can access that email.

Now, if we are going to recover your account, I need to ask you a few questions.. When is the last time you cou ld access your gmail account?

Prior to losing the password, had you ever accessed the account on your home pc or mac?

Customer: replied 8 months ago.
it was logged into my phone earlier today but i got a new one this morning so this morning
Customer: replied 8 months ago.
if i securely connect you can log into my account immediately?
Expert:  Dustin replied 8 months ago.

Do you still have the old phone?

And do you have a windows pc or a mac available you can use?