Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using a Windows computer, a Mac or a smartphone to access your Yahoo email?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can you please tell me your email/Yahoo username (the part before the @yahoo.com) so that I can check its status and recovery options?
Ok. Please take your time.
I am very sorry but I cannot check until you tell me your email account or your username (the part before the @yahoo.com)
Thank you. Please give me a moment to check
Do you still have the mobile phone ending in 02? If yes, please tell me the last 4 digits of that mobile phone.
Oh, unfortunately, that is causing the problem. The account needs to be verified and one way to do it is for Yahoo to send a code to the mobile number on file, and you cannot change that mobile number unless you are able to login.
Let me check your other verification options.
But can you identify the last 4 digits of that old phone number?
Thank you. Unfortunately, that old mobile phone is the only recovery option of your Yahoo Mail account. Do you still remember its password *****?
Oh, your password ***** ***** weak and very easy to guess by possible hackers. In this case, someone could have attempted to access your account with a wrong password ***** Yahoo activated the verification process.
Please use your web browser, and go to this link:
Login to your account there and please tell me what happens.
That was what I meant. But were you NOT asked if you are still able to access it or not?
Yes, so if you select the button saying "You have no access" to the number, it should give you possible options.
You got the page saying:
Looks like we can't recover your account online. Please visit our help site to get back in.
Is that correct?
Have you tried to submit the recovery form in the Yahoo help page? That is your only option -- contacting Yahoo through that form -- to recover the account since you do not have other recovery options except that old phone number.
You we're charged because you made a deposit. But we guarantee our service so you can always request for a refund. Here is the link about refunding: