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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My hotmail account has suddenly stopped sending emails.

Customer Question

My hotmail account has suddenly stopped sending emails.
JA: How long have you had this issue with your Hotmail account?
Customer: About a week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser
JA: What troubleshooting have you tried?
Customer: I get a message Error ID 0x800CCC0D so I looked that up on Google and tried pressing control, alternate and delete.
JA: Anything else you want the email expert to know before I connect you?
Customer: No except that I am not at all computer literate!!
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Are you receiving new emails fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 10 months ago.
I have Windows 10. I can receive emails and can send and receive emails through my bigpond account but cannot with Hotmail.
Expert:  Viet - Email Tech replied 10 months ago.

Thank you. Are you able to send email at the Hotmail.com website?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,