How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm having problems with Windows 10 Outlook and i'm told

Customer Question

Hello James, i'm having problems with Windows 10 Outlook and i'm told that they are working on the problem. However, i realized that i only have one email account registered which is***@******.***. Since, windows is losing my emails, i wish to add my other gmail account which is***@******.***. in the event i lose my outlook emails I can then have the means of retrieving my gmail emails.
JA: How long has this been an issue?
Customer: about a month or better.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I check my emails on my IPhone 6S and i follow up later on my ASUS Tablet.
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no really
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you also using a Windows computer to access your emails? Or only with your iPhone and the Asus tablet?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 8 months ago.
No windows computer
Expert:  Jess M. replied 8 months ago.

Thank you for writing back with that information. But you mentioned you are having "problems with Windows 10 Outlook". What did you mean by that?