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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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About a month ago I got a message about someone using my

Customer Question

About a month ago I got a message about someone using my password ***** suggested I change my email address which I did- from***@******.*** to***@******.***. Now I can't get into my mail because a box comes up saying enter the password ***** exchange acct "outlook" I am very confused & don't know how to fix this. HELP,,,
JA: How long has this been an issue?
Customer: Ever since I changed my email address.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my iPad & iPhone.
JA: What troubleshooting have you tried?
Customer: Is there any way I can talk to a person? I am 70 years old and stupid. I don't know what to do.
JA: Anything else you want the email expert to know before I connect you?
Customer: I just want to click the little envelope & read my email!!!
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you also using a computer to access this email account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess