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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I may have a virus but I am unable to log into google

Customer Question

I may have a virus but I am unable to log into google chrome. I'm certain the current password ***** ***** but when i try to reset it it asks for month and year I installed Google Mail, of which I have not idea, so I am just locked in a never-ending loop.
JA: How much experience do you have with this particular machine?
Customer: I've had it about two years and am reasonably familiar with it.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Yes
JA: What troubleshooting have you tried?
Customer: Resetting password. My webroot says no abnormalitir noted
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

What is your affected Gmail account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess