How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can't receive emails at my primary address

Customer Question

I can't receive emails at my primary address (*****@******.***. This problem is in Outlook Express but not AT&T web site.
JA: Just to clarify, what email service provider are you using?
Customer: There was a problem logging onto your mail server. Your Password ***** rejected. Account: '*****@******.***', Server: '', Protocol: POP3, Server Response: '-ERR [AUTH] (#MBR1212) Incorrect username or password.', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my PC
JA: What troubleshooting have you tried?
Customer: rebooting. requesting it to receive all my emails. don't know much about emails. Have had his problem for a short while, but it usually resolved itself in the past. Numerous efforts this time have failed.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you tell me please the version of windows you are using?

and when did this problem first start?

Please let me know