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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I'm afraid I ignored my update emails for too, went to

Customer Question

I'm afraid I ignored my update emails for too long, went to download today and can't find any of them. Can you helpme? I believe I have 2013 and I want to update.
JA: Just to clarify, what email service provider are you using?
Customer: AT&T I believe.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my PC. I will want to hook up to my android, though
JA: What troubleshooting have you tried?
Customer: This right here. I can't find an email, so I don't know what else to try. Not a techy by any means
JA: Anything else you want the email expert to know before I connect you?
Customer: Hmm. I know my old credit card was canceled due to hacking, and that may be a problem here, but I don't know. I have a new number
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

To check, is this an issue with your Kindle? And you do not see any of your books?