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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have a gmail account but I founded out about two weeks ago

Customer Question

I have a gmail account but I founded out about two weeks ago it was getting hacked. So I got a new gmail address. But. I forgot password ***** old gmail and need to access it
JA: How long have you had this issue with your Gmail account?
Customer: About one month to three weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser. Sometime tablet
JA: What troubleshooting have you tried?
Customer: I have called google no help that is about it can you help me?
JA: Anything else you want the email expert to know before I connect you?
Customer: 8want to know how to delete old gmail account. Please
Submitted: 9 months ago.
Category: Email
Expert:  Randy Computer Tech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.