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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My EMail will not open. I tried changing my pass word. It

Customer Question

My EMail will not open. I tried changing my pass word. It isn't letting me into it. I've never had this problem before.
JA: When did you last reset your username and password?
Customer: Today. 11-27-16 @ 11:am
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web Browser only.
JA: What troubleshooting have you tried?
Customer: I've tried most of the instructions the system advise. The 'cookie' info is too hard to understand. the blue type I try to activate do not work.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, just get up and running. I've tried one of your expert, but the Visa card info field on the site do not work.
Submitted: 10 months ago.
Category: Email
Expert:  michelleclive replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 10 months ago.

What email service are you using?