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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Want to recover my gmail pass word, since yesturday, do not

Customer Question

want to recover my gmail pass word
JA: How long have you had this issue with your Gmail account?
Customer: since yesturday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: do not know what is web browser i usually used my mac computer or my i phone
JA: What troubleshooting have you tried?
Customer: i do not know much about computers so have no knowledge how to trouble shoot
JA: Anything else you want the email expert to know before I connect you?
Customer: email was working well on both my phone & computer till i was trying to connect my gmail to my tablet and it asked for my pass word and that screwed up everying
Submitted: 8 months ago.
Category: Email
Expert:  Martin replied 8 months ago.

Hello and welcome.

Do you recall changing the password ***** or is it usually logged in automatically and now it's asking you for a password?

Customer: replied 8 months ago.
i always us elsa1941 as my pass word
Customer: replied 8 months ago.
when will get an answer
Expert:  Martin replied 8 months ago.

Would you like me to give you the steps to reset it or would you like me to do it for you remotely?

Customer: replied 8 months ago.
will you please do it for me remotely thanks
Expert:  Martin replied 8 months ago.


Expert:  Martin replied 8 months ago.

I don't know your email address.

Please accept the remote support offer, then From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


Customer: replied 8 months ago.
ok martin got into screen connect cli and do not know what to do next
Expert:  Martin replied 8 months ago.

I don't see you in the session yet

Did you click the link or type it?

Customer: replied 8 months ago.
i clicked on it
Expert:  Martin replied 8 months ago.

It should give you a button with an arrow to join the session

Customer: replied 8 months ago.
how do i get back to thad
Customer: replied 8 months ago.
am i in there now
Expert:  Martin replied 8 months ago.

Try this link instead:

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