How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I keep getting a box saying I have to enter my username and

Customer Question

I keep getting a box saying I have to enter my username and password ***** my server called I'ver never seen this message before. What should I do? I don't know anything about this password.
JA: When did you last reset your username and password?
Customer: I reset my password ***** because I was having an issue while travelling.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have been doing a lot on my phone and my Surface.
JA: What troubleshooting have you tried?
Customer: None. I don't know where to start because this box keeps appearing and when I try to do anything it doesn't react
JA: Anything else you want the email expert to know before I connect you?
Customer: No, just want it fixed.
Submitted: 10 months ago.
Category: Email
Expert:  Bryan replied 10 months ago.

Hi and thank you for your question.

That's the (now defunct) server address for the Outlook Exchange server; do you use any email program, e.g. Microsoft Outlook, to access your emails?

Please reply at the box below, and then we will continue further.