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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I changed my gmail address and password along with a

Customer Question

I changed my gmail address and password ***** with a recoverty email yestetday neithrr wotk/ google keeps saying verification sent via my isp butmi did not setmup a emsil with them nor do i want to
JA: How long have you had this issue with your Gmail account?
Customer: since yesterday at 2:23 PM
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Gmail account i set up with google on my tablet
JA: What troubleshooting have you tried?
Customer: Evrrything/called google on phone for 40 minutes couldmnot resolve/tried accounts recovery but they say it
JA: Anything else you want the email expert to know before I connect you?
Customer: I received a emailmyesterday saying kodi wsd accessing my account that is why i changed my info
Submitted: 10 months ago.
Category: Email
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 10 months ago.

Do you have a computer we can go through the recovery with? (it usually gives more 'options' from a desktop

and easier to open several tabs to recover than other devices)

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.