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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send emails I think I use windows live mail.

Customer Question

I cannot send emails I think I use windows live mail. Charter said I had to call you and cancel microsoft so that is what I am trying to do
Submitted: 10 months ago.
Category: Email
Expert:  John replied 10 months ago.

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Customer: replied 10 months ago.
I want to cancel my Windows Live Mail account so I can send and receive email from Charter,net
Customer: replied 10 months ago.
All I waNT TO DO IS CANCEL MAY Account
Expert:  John replied 10 months ago.

Windows live mail is a email application not a service.

Are you able to access and send email using charter webmail ?

Customer: replied 10 months ago.
No and Charter can't help me unless I get rid of Microsoft
Customer: replied 10 months ago.
Just cancel my account and let me get to bed
Expert:  John replied 10 months ago.

Like i mentioned above windows live mail is not a service its an email application so even if you have it on your PC or not you can still access your charter email using web browser have you checked it?

Expert:  John replied 10 months ago.

If you haven't tried that please try to login to our charter web mail using this link : - http://www.charter.net/unauthenticated-routing/#/zip

Please try it and let me know.

Customer: replied 10 months ago.
Please cancel it
Expert:  John replied 10 months ago.

I cannot cancel it i believe you are not seeing my above replies please check it.

Customer: replied 10 months ago.
I do not trust you - I want you to cancel my Windows account so I can get Charter to help me
Customer: replied 10 months ago.
How do I get you to cancel me out of Microsoft? Why are you not helping me, but just taking up my time,
Expert:  John replied 10 months ago.

Sir i cannot cancel your Microsoft account.Only you can do it,if anyone can cancel it then where is the security in it.

Windows live mail and Microsoft account are different

Windows live mail is a email application to access your email

Microsoft account account is a email service

Are you able to access your Microsoft account now using a web browser like Internet explorer,Chrome or Firefox?

Expert:  John replied 10 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  bbao replied 10 months ago.

> I want to cancel my Windows Live Mail account so I can send and receive email from Charter,net

I would first clarify one thing: We are not Microsoft nor Charter.net, hence we can't cancel any Microsoft things for you. We are JustAnswer, a third-party professional tech support services with 100% satisfaction guaranteed.