How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cant get into my email account as I am not on my usual

Customer Question

I cant get into my email account as I am not on my usual computer. IIt seems I cant get access unless I belong to a multiple sighn systen which I will not do. How do I just cjange my password. I have had this account for over 10 years.
JA: Just to clarify, what email service provider are you using for this account?
Customer: hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Om my main computer which is out of action it autmayically ghoes to me acoount without using a password ***** I cant remember what my passwrord is
JA: What troubleshooting have you tried?
Customer: every time I go to do some there appears to be queer ways of getting to it. My main email account is***@******.*** .nz and they normall get sent an email for me to complete a new password
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I am aware of
Submitted: 9 months ago.
Category: Email
Expert:  Bhavik Joshi replied 9 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 9 months ago.

How you used to access your email using browser like Google Chrome,Firefox etc or using some sotware like outlook etc ?