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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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II have lost my email account. I canceled service with att

Customer Question

II have lost my email account. I canceled service with att and the cable company said I would be allowed to keep my email account. I have not been able to log in.
JA: Just to clarify, what email service provider are you using for this account?
Customer: I think it was
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: with a desktop or tablet
JA: What troubleshooting have you tried?
Customer: I have tried to login with my password ***** times. It says invalid password. The it started saying you do not have the account.
JA: Anything else you want the email expert to know before I connect you?
Customer: The new cable is RACE.
Submitted: 10 months ago.
Category: Email
Expert:  Martin replied 10 months ago.

Hello and welcome, my name is Martin.

What happens when you try to log in now?

And do you log in via your web browser or through an email app like Windows Live Mail?