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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get mail. Outbox not working as well. Maintains my

Customer Question

Cannot get mail. Outbox not working as well. Maintains my user name or password ***** ROgers is incorrect but I put them in...... I cannot seem to change the original password ***** my ipad re the host smtp. This then affects my iphone. Please help. can we chat
JA: When did you last reset your username and password?
Customer: I have attempted to change the password ***** times in the past 2 weeks. There is one screen on the ipad settings that appears to have an old pw based on the size of the pw and I cannot get access to bring it up date
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and tablet
JA: What troubleshooting have you tried?
Customer: I have tried to reset all the passwords and turn the servers off and on and address what I thought was appropriate in settings
JA: Anything else you want the email expert to know before I connect you?
Customer: I have both my ipad and phone in front of me ready to address
Submitted: 7 months ago.
Category: Email
Expert:  Kris Rodgers replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 7 months ago.

What version of windows are you running?

Can I connect and have a look?

Customer: replied 7 months ago.
How do we connect Kevin
Customer: replied 7 months ago.
I thought you would have advice for me without connecting. Is that unreasonable
Expert:  Kris Rodgers replied 7 months ago.

I can.

What version of Windows are you running?

Customer: replied 7 months ago.
7 l believe
Expert:  Kris Rodgers replied 7 months ago.

Can you go into control panel, mail and mail profiles

What do you see?

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