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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It is not my email, I cannot contact Facebook regarding a

Customer Question

It is not my email, I cannot contact Facebook regarding a purchase on Price is right bingo, I do not want this and want it cancelled asap
JA: When did you last use the account?
Customer: About 15 minutes ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: This is regarding a purchase on Price is Right Bingo and have no way to cancel this charge, why is there not help with this?
JA: What troubleshooting have you tried?
Customer: All of them, help support, etc, there is no way to contact them
JA: Anything else you want the email expert to know before I connect you?
Customer: No it is not a problem with email
Submitted: 10 months ago.
Category: Email
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Try these steps please.

To cancel a subscription:

  1. Click in the top right of Facebook and select Settings
  2. Click Payments in the left column
  3. Click Account Settings
  4. Below Subscriptions, click Deactivate next to the subscription you want to cancel

Cancellation of your subscription will become effective at the end of your current billing period.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance,