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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My grandson sent me a story thru google docs and I can't

Customer Question

My grandson sent me a story thru google docs and I can't seem to access it. I think that's because Google thinks my email is***@******.*** But my new email is***@******.***. But I can simply make a new account, but don't seem to be able to do that. I want to read this story from my grandson--how can I do that? Sharon Hawes ***@******.***
JA: Have you contacted anyone about your account?
Customer: That's what I'm trying to do now.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my computer at the Att address
JA: What troubleshooting have you tried?
Customer: I thought that's what I'm trying now.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of
Submitted: 10 months ago.
Category: Email
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.