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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get into my e-mails. After checking with

Customer Question

Cannot get into my e-mails. After checking with a page came up saying that Norton had my account blocked! WHY
JA: Have you contacted anyone about your account?
Customer: I have checked with my server, am
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a desk top computer
JA: What troubleshooting have you tried?
Customer: Can I call you and talk in person??
JA: Anything else you want the email expert to know before I connect you?
Customer: I believe that is all. I have not been able to cond
Submitted: 8 months ago.
Category: Email
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

Before this happened, or even when Norton said your account was blocked, did you receive an email asking you to change your password ***** enter a new password?

Or, did the Norton block page have you change your password ***** enter a new password?

( if you havent done so, do not try to change your password ***** )

Also, what browser are you using, firefox, internet explorer, google chrome?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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