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Jon
Jon, Computer Support Specialist
Category: Email
Satisfied Customers: 283
Experience:  Data Systems Analyst for a School District
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I'm trying to log into my email account and have not been

Customer Question

I'm trying to log into my***@******.*** email account and have not been using
for many years. I forgot password. I changed password ***** still connot log in.
Submitted: 7 months ago.
Category: Email
Expert:  Jon replied 7 months ago.

Hi. My name is ***** ***** welcome to Just Answer. I see you can not get into your***@******.*** even after changing your password ***** ***** correct? Also, how are you trying to access this email account computer, phone, website?

Customer: replied 7 months ago.
Desktop home conputer
Expert:  Jon replied 7 months ago.

Ok thanks, ***** ***** you reset your password ***** it from this link?

https://accounts.google.com/ForgotPasswd

If so, how are you trying to access your email? Are you trying to access it through outlook or through the gmail website?

Expert:  Jon replied 7 months ago.

Just checking in. I can always remotely assist you and you can show me how you sign into your gmail account and then I can see exactly what the issue is. Please let me know

Expert:  Jon replied 7 months ago.

I wanted to see if you were ever able to sign into your***@******.*** with the link https://accounts.google.com/ForgotPasswd

If yes, please consider to rate my service. If not, please let me know how I can help.

Thanks for your time.

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