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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get my outlook mail have to go through carrier. I

Customer Question

I cannot get my outlook mail have to go through carrier. I have an old version of Microsoft. Does MS no longer support my Outlook version? Very upsetting, since I do not want to purchase a newer version. I get my mail on iphone, ipad and mini-ipad.
JA: How long has this been an issue?
Customer: Probably 3 mos or more. I have the old Vista version. I have to use Chrome now to access most everything and it works just fine.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I would do it on a web browser, but it is no longer accessible, so I go through my carrier TWC, which is poor quality. So since I have had this issue, I use just go to my iphone, but of course I cannot copy them.
JA: What troubleshooting have you tried?
Customer: All I could think of, but I am no tech expert. I get a message saying my server name and wireless name are not correct, but they are.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I just want my Outlook back.
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please which version of outlook you are using and the exact error you get when it fails?

Please let me know

Customer: replied 9 months ago.
Vista
Invalid user name or password
Expert:  Richard replied 9 months ago.

ok, thats the version of windows, but which version of outlook please?

Customer: replied 9 months ago.
How do I find out, been a long time, do not remember.
Expert:  Richard replied 9 months ago.

You should see the version when you open it via the icon

Customer: replied 9 months ago.
OFFICE11OUTLOOKEXE
Expert:  Richard replied 9 months ago.

ok, that version does not exist so not sure where you read it from, but what is the part of your email address AFTER the @ symbol?

Customer: replied 9 months ago.
twc.com
Expert:  Richard replied 9 months ago.

thanks

which state are you in?

Customer: replied 9 months ago.
Kentucky
Expert:  Richard replied 9 months ago.

ok, I do not see a setup for that

On your iPhone or iPad go to settings, mail, press on your mail account and tell me the incoming server set there please

Customer: replied 9 months ago.
I am confused, I don't see incoming server
Customer: replied 9 months ago.
Can you just remotely fix it?
Expert:  Richard replied 9 months ago.

yes but you need to accept the request when it pops up

Customer: replied 9 months ago.
I changed my payment option.
Expert:  Richard replied 9 months ago.

OK, Please accept the request

Customer: replied 9 months ago.
I still get a payment request error. Both cards are OK.
Expert:  Richard replied 9 months ago.

ok, you would need to contact customer service on 1.***-***-**** please

Customer: replied 9 months ago.
I give up, just forget it, this has been a waste of my time.
Expert:  Richard replied 9 months ago.

ok, I am sorry you feel this way, but if you just did the instructions on your iPhone I could have give you the steps to do