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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my apple id it wouldn,t take my name or email

Customer Question

I forgot my apple id it wouldn,t take my name or email
Submitted: 8 months ago.
Category: Email
Expert:  bbao replied 8 months ago.

What kind of Apple device are you referring to?

Customer: replied 8 months ago.
iphone6plus
Expert:  bbao replied 8 months ago.

Okay, can you please advise your full name and email address?

Customer: replied 8 months ago.
you pelope just want to keep chargeing me when I just bourght my second phone for 450.00 ***** ********@******.***
Expert:  bbao replied 8 months ago.

Sorry, we are not Apple, we are JustAnswer, a paid technical support service.

Expert:  bbao replied 8 months ago.

The given name and email address could not be found from Apple web services. Did you try using this email address as Apple ID before? Did you try it this time?

Expert:  bbao replied 8 months ago.

Do you have other email addresses?

Customer: replied 8 months ago.
i did.okay you charged me $41.00 now you want $39. and you haven"t helped me get my id
Customer: replied 8 months ago.
i"m trying to get it changed on my new phone
Expert:  bbao replied 8 months ago.

No, sir, just ignore the annoying $39 remote assistance message. It is not applicable for your case.

Customer: replied 8 months ago.
ok how do i get my id
Expert:  bbao replied 8 months ago.

Please advise a few more email addresses for verification?

Customer: replied 8 months ago.
the only email i have is***@******.***
Expert:  bbao replied 8 months ago.

>>> Do you have other email addresses?

>> yes i did.

> the only email i have is***@******.***

I am confused.

Are you sure you registered your Apple ID before? Because the given name and email address does not match for Apple ID.

Customer: replied 8 months ago.
i registered it with us cellular and i only had one email
Customer: replied 8 months ago.
just forget it i will take it to us cellular tomorrow and get it. dont charge me the $41.00 dollars because you havent helped me at all
Expert:  bbao replied 8 months ago.

That's weird. Per your recall, did you use another other name when registering the Apple ID? You know people do make up names when registering at online services.

Expert:  bbao replied 8 months ago.

Did you use your Apple ID on this iPhone 6 plus before?

Customer: replied 8 months ago.
no i don"t make up names i always use my real name. yes i have i bought i tunes with it
Expert:  bbao replied 8 months ago.

If so, another approach is to bring your iPhone to a local Apple Store, ask the staff there to search for your Apple ID per your phone's serial number or IMEI number.

I can't do this online for you.

Customer: replied 8 months ago.
i will take care of it tomorrow since you wasnt any help
Expert:  bbao replied 8 months ago.

Sorry about that. You may ask customer services for a refund.

Customer: replied 8 months ago.
don"t charge me $41.00 because you didnt help one bit.how do i do that
Expert:  Dustin replied 7 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

It appears the previous expert has opted out..

I can send you the customer service / refund link if you want.. But before I do that let me ask you this, have you ever connected your iphone to a mac or pc you own?

If so, then we may be able to find record of your apple id through your mac or pc..

Expert:  Dustin replied 7 months ago.

Hello, my name is Dustin,

Did you still need help with this issue? If so, please respond so we can get started.

Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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