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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Having trouble with laptop, can't connect to enternet,

Customer Question

Having trouble with laptop, can't connect to enternet
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: toshiba model #PSK2Cu aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: A
JA: What troubleshooting have you tried?
Customer: turn off and reboot
JA: Anything else you want the email expert to know before I connect you?
Customer: Computer said did have not have a battery buy it took a charge and it till up and not connecion to power
Submitted: 11 months ago.
Category: Email
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you have on the laptop and

is the laptop able to detect your wireless network?

Expert:  Byron replied 11 months ago.

Has the laptop been upgraded to Windows 10?