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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, can you describe the actual issue you are having? What exactly is the problem or what do you need help with? Thank you,
Hello, my name is Dustin,
Did you still need help with this issue? If so, please respond so we can get started.
Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,
Senior Technician and Network Switching Systems Operator / Maintainer.