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My email address is and I can not retrieve it. It has

Customer Question
My email address is***@******.***...

My email address is***@******.*** and I can not retrieve it. It has disappeared from my computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell Inspirion Core 15-Windows 7

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser. It was set to come up when I opened the internet

Technician's Assistant: What troubleshooting have you tried?

I reset password ***** phone number, but I can't get it on my computer

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Just help getting it back. I can't check my email. I can't even find my email

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
11/23/2016
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,824
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have a cell phone number ending with the two digits 09? If yes, what's the last 4 digits of it? And is it able to receive text messages?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 1 year ago

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,938
Experience: Email expert with over 5 years experience
Verified

Hi!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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