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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My email address is and I can not retrieve it. It has

Customer Question

My email address is***@******.*** and I can not retrieve it. It has disappeared from my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell Inspirion Core 15-Windows 7
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser. It was set to come up when I opened the internet
JA: What troubleshooting have you tried?
Customer: I reset password ***** phone number, but I can't get it on my computer
JA: Anything else you want the email expert to know before I connect you?
Customer: Just help getting it back. I can't check my email. I can't even find my email
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.


I'm sorry about the issue. Is there any error or message?

Do you have a cell phone number ending with the two digits 09? If yes, what's the last 4 digits of it? And is it able to receive text messages?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Josh replied 10 months ago.


Do you still need help with your issue?