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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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For some reason I cannot access my gmail account. My e-mail

Customer Question

For some reason I cannot access my gmail account. My e-mail address was***@******.***. But now my gmail indicates that my Google e-mail address is***@******.***. Can you please help me? Thanks.
Submitted: 9 months ago.
Category: Email
Expert:  Mr.Med replied 9 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 9 months ago.
please remotely connect with my computer
Expert:  Mr.Med replied 9 months ago.

Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=19608ef5-c329-4f1a-84ae-2623c19fb3ee

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 9 months ago.
I'm trying to download
Expert:  Mr.Med replied 9 months ago.

Connected now

Thank you

Customer: replied 9 months ago.
I'm trying to do is retrieve my old email.***@******.***
Customer: replied 9 months ago.
to restore all the information on my old gmail account.
Expert:  Mr.Med replied 9 months ago.

Did you forgot the password ***** this email please ? :***@******.***

Customer: replied 9 months ago.
I can't remember it
Expert:  Mr.Med replied 9 months ago.

can you tell me the last password ***** remember

Expert:  Mr.Med replied 9 months ago.

can you type it on your computer, I'm connecting to it and i m waiting for you to type it.

Thank you

Customer: replied 9 months ago.
I can't remember the password
Expert:  Mr.Med replied 9 months ago.

are you there please?

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