How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Can't remember my P?W: try o get it but the listed

Customer Question

can't remember my P?W: try o get it but the listed verification phone # can not receive text msg. would like to SPEAK to a live person to resolve problem!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: tried "lost password" routine, but it tries to send me a verification code to my land line phone which CAN"T receive text msgs
JA: Anything else you want the email expert to know before I connect you?
Customer: My gmail address is***@******.***
Submitted: 10 months ago.
Category: Email
Expert:  Quiksilver07070 replied 10 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 10 months ago.

I can help you get your password ***** but may need some information durign the process.

Expert:  Quiksilver07070 replied 10 months ago.

There are other ways to get your password.

It looks as though you have setup security questions......and by answering can reset the password.