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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password to my email account which is the only

Customer Question

Hello I forgot my password ***** my email account which is the only email for my facebook so I can not log into also I do not have access for the number it wants to send verification code to ***@******.***
JA: Just to clarify, what email service provider are you using for this account?
Customer: Yahoo
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: It's the email to my eBay and facebook. It's just been a big mess
Submitted: 7 months ago.
Category: Email
Expert:  Isaac Franklin replied 7 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 7 months ago.

Do you still have access to this account or recovery in place for that one?


If we can recover that one, we can recover the ymail.

Customer: replied 7 months ago.
No that email is not mine
Customer: replied 7 months ago.
If it was mine it was a long time ago
Expert:  Isaac Franklin replied 7 months ago.

Okay, that is the only one it is showing on your recovery page.

Perhaps we can find it 'stored' in your computer if you usually log into facebook and

your ymail on a computer?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 7 months ago.
I use apple ohone