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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem Hotmail account so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.
Thank you for the information. Please give me a moment to check the status of this account for you.
Ok, are you using a Windows computer or a Mac?
Do you still remember the password ***** this account?
I am very sorry about that. Now, it appears that the password ***** ***** But you need to verify your ownership first due to several failed login attempts. Someone could have tried to hack your account, so to protect your account, Hotmail triggered the verification.
Do you still have access to your mobile phone ending in 03? If yes, please give me the last 4 digits of your mobile phone
Ok. Do you have the landline phone right now?
I am very sorry but the verification process is automated. Once it is triggered, it must be passed or you must be successful in it. I will initiate a reset now and you shall receive a voicemail giving you a code. Please give me the code
I was able to reset your account. Give me a moment
I reset it, so I will be giving you the new password.
Here is the private note for you containing your password:
That note will auto destruct after reading it, so please make sure to take note of the new password.
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Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.
Were you able to login to your Hotmail now using the new password ***** assigned for you?