Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

Can not open my email. Every time I try to open, it

Customer Question
can not open my email...
can not open my email. Every time I try to open, it automatically shut down.
JA: Just to clarify, what email service provider are you using?
Customer: iCloud?
JA: Have you installed any updates recently?
Customer: I think I idid, but not sure...
JA: What troubleshooting have you tried?
Customer: It seems like I got a virus. Every time I open my email account, it automatically shout down, and not able to download any email since a few days ago.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: YES. I have several email account including hotmail, and before, if I close hotmail account, I was able to receive emails form iCloud account.
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
11/22/2016
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,763
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

Are you having this issue on a PC, Mac, or iPhone/iPad?

Ask Your Own Email Question
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,883 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Iost my password and the phone number that was linked to
Hi, Iost my password ***** the phone number that was linked to this account is no longer active … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
Bitdefender tells me that it has blocked imap google.
Bitdefender tells me that it has blocked imap google. … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
In AOL Gold, font default changes will not hold. Whether I
In AOL Gold, font default changes will not hold. Whether I start with Keyword or Settings, I change font type, size and color, and click on Reset to Default, it will not hold. The next email has all t… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a personal computer but was taken by a scam and they
i have a personal computer but was taken by a scam and they locked me out. My email on it was***@******.***. My email on my phone is***@******.***. I'm trying to use my Samsung Tablet to get things go… read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
It keeps telling me that my password doesn't match my email
It keeps telling me that my password *****'t match my email account....when I change the password ***** settings it doesn't take it..,you send me a verification code ...I enter it...then change the pa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Have used for years, now it tells me my user name/password
have used for years, now it tells me my user name/password ***** ***** changed nothing ,95% of contacts only know this address,where does this leave me? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I am having trouble connecting to my google account on my
I am having trouble connecting to my google account on my new phone. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Need a password to view e-mail at. Been for a time and
need a password ***** view e-mail at***@******.*** … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
My original email for 10 years is [email protected] but I am
My original email for 10 years is ***@******.*** but I am not sure of the first date or password. I thought it was In46268c, but it is rejected. … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
I forgot my email and the only options I have are to
Hi, I forgot my email and the only options I have are to remember when I made the email which was a very long time ago, The number thats connected to my account is my previous number, and my recovery … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Are uoi from readnotify. Yahoo. I have a question about
Readnotify 's report says that the recepient i am Interested in knowing if he opens my emails says he opens some of them only. I eas eondering if this vould be a mistake. Because why will Will he open one or another… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
470 satisfied customers
I can not get into my gmail. I JUST HAD THIS G MAIL SINCE
I JUST HAD THIS G MAIL SINCE YESTERDAY. ATT SET THIS UP FOR ME … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I am trying to log in to me gmail account but am
I am trying to log in to me gmail account but am encountering all kinds of obstacles. I thought I was "there" at one point but then was invvited to set up a gmail account with Google. Don't know how t… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
I can't get a gmail a/c set up. Tried 3 times with different
I can't get a gmail a/c set up. Tried 3 times with different passwords to 2 email addresses … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
As of last evening my g mail acct [email protected] mail .con set on
as of last evening my g mail acct [email protected] mail .con set on inbox brings up old e-mails.to get current e- mails have to go to all mail. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
It says the email is at 100% but I cant delete the sent
It says the email is at 100% but I cant delete the sent items , just keeps telling me it is full … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I am trying to connect my friends email to his ipad (from a
I am trying to connect my friends email to his ipad (from a pc) need help … read more
Jess M.
Jess M.
Computer Support Specialist
1,883 satisfied customers
I just started google account and it is all new I deleted my
I just started google account and it is all new I deleted my pet security question in error how do I restore the same name … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x