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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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It says password is wrong and they will email me a new one,

Customer Question

it says password ***** ***** and they will email me a new one, but I cant open it to get new password
JA: When did you last reset your username and password?
Customer: three plus years
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ipad
JA: What troubleshooting have you tried?
Customer: tried resetting password, but myst have been wrong one
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the problem email address so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Small case c
Customer: replied 9 months ago.
Hello you still there
Expert:  Jess M. replied 9 months ago.

I am still here. Thank you for the info

Expert:  Jess M. replied 9 months ago.

Have you tried to access your email in your iPad using the Safari web browser instead of the Mail app?