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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 269
Experience:  Sr. Systems Engineer
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It's on my email and all it does is show my email account

Customer Question

It's on my email and all it does is show my email account with a head and circles going around after a few minuite than tells me to retry nothing it tells me to do works. I even changed my passsword still does not work. I bought a new mini I pad a number of months ago because my other one is old and probably will not work soon so I still use both of them at different times . My new password ***** on my old I pad it tried it out and work fine . I do not want to change passwords again
JA: Just to clarify, what email service provider are you using for this account?
Customer: As far as I understand it's goggle or do you mean my internet provider which is shaw I am not tec savvy
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I turn on my I Pad and go to my gmail app
JA: What troubleshooting have you tried?
Customer: Gone on to goggle told me to go onto facebook and tap onto whatever they said (can't remember) but what they said does not show up on my scene
JA: Anything else you want the email expert to know before I connect you?
Customer: Just that all these password ***** you need to use for different app why can' you use just one for everything you put on your I Pad or computer etc. I am ready to give up on all this technology
Submitted: 9 months ago.
Category: Email
Expert:  Jason Fenoglio replied 9 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 9 months ago.

It's possible that you GMail account will need to be recreated on your GMail app. First, make sure that your GMail app is up-to-date on your iPad having the issue.

Second, remove the GMail account from the GMail app and Third, re-add your GMail account to the GMail app with your new password. Please let me know if you run into an issues with this process..