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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have a hotmail account that i am using on my mac mini as

Customer Question

I have a hotmail account that i am using on my mac mini as well as iPhone and iPad. For some reason i can not connect to your server on the mac mini , but i can on the other devices. Talked to apple tech regarding this issue and they said that there was a protocol change on your end that is not allowing me to connect. Help!
JA: How long have you had this issue with your Hotmail account?
Customer: Just started about 10 days ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have been using the web browser most often until this problem turned up. The Apple tech said he would forward tome the issues his engineers found.
JA: What troubleshooting have you tried?
Customer: We tried taking the account off the mac and then reinstalling and several other checks which i am not familiar with.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Jason Jones replied 9 months ago.

I am the person that will be helping you today.

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Thank you,

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