Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

With every compact you do to my account there are misapps…

Customer Question
With every compact you...

With every compact you do to my account there are misapps ...Incoming messages are going into Trash. Some message not downloading even through the bottom scroll reads there is messages coming through.

Technician's Assistant: Have you contacted anyone about your account?

Yes, yesterday contacted thunderbird with no reply.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Not anything.. Don't know what to do about it

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Yes, why is there a constant need to compact? Always when I'm involved with a message sending.

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 20 minutes by:
11/21/2016
Email technician: jinsmn, Computer Hardware Engineer replied 1 year ago
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 2,715
Experience: 12+ years experience. Expert in different email servers and clients.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
We keep getting a message that says sign in failed. Then it
We keep getting a message that says sign in failed. Then it wants our email password. I have no idea what that password ***** How do I resolve this? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Cannot get into my Samsung Tablet. My S7. 404-931-9344. Will
Anything else you want the Email Expert to know before I connect you?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
For the first time I was asked for my password. Up to now it
For the first time I was asked for my password. Up to now it has been automatic. I typed in what I had as a password ***** my records but it was not accepted' Please help … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I can't access on my PC - it keeps bringing up another gmail
I can't access***@******.*** on my PC - it keeps bringing up another gmail account (dhweisberg). I receive all the emails for dmhweisberg on my iPhone. HELP!!!!! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
We have just finished doing some work for clients who have a
We have just finished doing some work for clients who have a local motel. I have just been contacted by them asking me to remove a message on their website. Apparently I have left a message giving the… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I do not have my annual statement to use with my tax forms
I do not have my annual statement to use with my tax forms for 2017. How can I get a replacement? … read more
Kris R
Kris R
IT Manager
Computing
3,150 satisfied customers
Email is off line. Email is off line. Tablet. Went to
Went to settings and double checked all information … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My apple id has been disabled. Ipad gr=e===\\] Ipad 3. I
my apple id has been disabled JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipad gr=e===\\] JA: How long has this been going on with your iPad? What … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am having trouble with my google email contacts. I cannot
I am having trouble with my google email contacts. I cannot add in any new ones or edit the ones I have. I have 4 gmail accounts and all revert to the address book for the first one … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,552 satisfied customers
I need to know if I can send myself e mail from another
I need to know if I can send myself e mail from another computer. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't log on to Gmail and can't reset my password. My
I can't log on to Gmail and can't reset my password. … read more
Mr.Med
Mr.Med
980 satisfied customers
I need my 1040 statement for tax purposes. Also my wiffe's.
I need my 1040 statement for tax purposes. Also my wiffe's. How do I get it for download ? do I get it t … read more
Donna French
Donna French
Bachelor of Science
46 satisfied customers
I want to cancel the account and don't want you to try and
I want to cancel the account and don't want you to try and make me stay. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Just received a pop up fromm google that reads Google chrome
Hi, My name is ***** ***** received a pop up fromm google that reads Google chrome critical error,with me to call this number(###) ###-#### Was this form your co.? or is this a sham. This morning I re… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
My emails are not updating. Outlook. On my mac. It is asking
it is asking for my password ***** is not accepting. I tried for new one but can't seem to get it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I cant pull up my email. Gmail. On a phone and on my laptop.
I have changed my password ***** few days ago and it was working then.… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
My emails were locked by Google. One is a business line -
my emails were locked by Google. One is a business line - and I need it up NOW... It seems that I used too many passwords in order to get the box that keeps asking for them off my screen. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
None of our home computers with our gmail accounts is
None of our home computers with our gmail accounts is working so we cannot receive/send any contacts from you. Please call our home #714(###) ###-#### … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x