How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask derrickonline Your Own Question
derrickonline, Information Systems Manager
Category: Email
Satisfied Customers: 979
Experience:  15 Years Information Technology Experience.
Type Your Email Question Here...
derrickonline is online now
A new question is answered every 9 seconds

Made a purchase on ebay went to checkout and clicked the pay

Customer Question

made a purchase on ebay went to checkout and clicked the pay pal button. It opened a window for some service page. can't get into pay pal even th9ugh my ebay and pay pal are linked
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: cable
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: just repeated effort to get into pay pal with this ebay transaction....from different directions such as starting with pay pal and then trying to find the ebay transaction
JA: Anything else you want the email expert to know before I connect you?
Customer: can't think of anything
Submitted: 8 months ago.
Category: Email
Expert:  derrickonline replied 8 months ago.

I'd be more than happy to assist you. While eBay and PayPal are linked somewhat. The username and password ***** be different. I suggest using the Forgot Password ***** on PayPal site, once you've reset your password, try to do your purchase again through eBay which will then redirect you again to PayPal. If that resolves your issue, please rate my answer. If you still have questions or that didn't resolve your issue please REPLY back instead. Thank you.